Technical Writer

Technical Writer / Business Analyst

Wichita Tribal Enterprises (WTE), a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Technical Writer / Business Analyst to support federal government programs and initiatives. This position serves a dual role, combining technical documentation development with business analysis to support application development, process improvement, system enhancements, and program requirements.

The Technical Writer / Business Analyst is responsible for gathering, analyzing, documenting, and communicating business and technical requirements while developing clear, accurate, and comprehensive technical documentation. The position collaborates with cross-functional teams, including application developers, project managers, federal stakeholders, business owners, and Subject Matter Experts (SMEs), to ensure technical solutions align with business objectives and contractual requirements.

The ideal candidate demonstrates strong analytical, technical writing, and communication skills, with the ability to translate complex technical concepts into accessible documentation while serving as a liaison between business and technical teams.

Essential Duties and Responsibilities

Business Analysis and Requirements Management

• Gather, analyze, define, and document detailed business requirements, business rules, functional requirements, use cases, and user stories.
• Support the identification, definition, validation, testing, and documentation of technical requirements for existing and future applications.
• Collaborate with business owners, application developers, federal stakeholders, and project teams to ensure requirements are accurately communicated and understood.
• Translate business needs into clear, actionable technical and functional requirements.
• Develop and maintain Business Requirements Documents (BRDs), functional specifications, process documentation, and supporting project materials.
• Identify opportunities for process improvements, system enhancements, and operational efficiencies.
• Document, maintain, and communicate best practices, business processes, and recommended solutions.
• Assist with requirements validation, testing activities, and documentation updates throughout the project lifecycle.

Technical Writing and Documentation

• Develop, write, edit, and maintain technical documentation supporting federal applications, systems, and program operations.
• Collaborate with Program Managers, federal personnel, developers, and SMEs to produce accurate, high-quality technical documentation.
• Prepare user guides, technical manuals, Frequently Asked Questions (FAQs), system manuals, technical specifications, training materials, security documentation, and standard operating procedures (SOPs).
• Develop technical manuals and program documentation in accordance with applicable government guidelines, standards, and contractual requirements.
• Translate complex technical information into clear, concise, and user-friendly documentation for technical and non-technical audiences.
• Review and edit documentation for accuracy, completeness, consistency, grammar, formatting, and readability.
• Maintain documentation standards, templates, style guides, and version control processes.
• Support the development of training materials and documentation for new applications, system enhancements, and business process changes.

Stakeholder Collaboration and Program Support

• Serve as a liaison between business units, technical teams, project managers, and federal stakeholders.
• Facilitate requirements discussions, documentation reviews, and stakeholder meetings.
• Communicate project requirements, technical concepts, and process recommendations to diverse audiences.
• Coordinate documentation updates and requirements changes with appropriate stakeholders.
• Support program reporting, project deliverables, and documentation requirements.
• Manage multiple assignments and competing priorities while meeting established project deadlines.
• Work independently and collaboratively to support successful program execution.

Education Requirements

Bachelor's degree in English, Communications, Technical Writing, Computer Science, Information Technology, Business Administration, or a related field preferred.

Required Qualifications

• Must be a U.S. Citizen.
• Must have the ability to obtain and maintain the required Government security clearance or Public Trust determination applicable to the supported contract.
• Minimum of two (2) years of professional experience performing technical writing and business analysis functions.
• Demonstrated experience gathering, analyzing, and documenting business and technical requirements.
• Experience developing technical documentation, user manuals, business requirements documents, and training materials.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using Adobe applications and other documentation development tools.
• Ability to communicate complex technical information clearly and effectively to technical and non-technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Ability to develop, present, and communicate ideas, strategies, and recommendations to diverse stakeholders.
• Demonstrated ability to manage multiple projects, workstreams, and competing priorities.
• Ability to work efficiently under tight deadlines while maintaining documentation quality and accuracy.
• Strong attention to detail, proofreading, editing, and document formatting skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong interpersonal communication skills and the ability to incorporate constructive feedback.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications

• Previous experience supporting federal government contracts, agencies, or information technology programs.
• Experience developing technical and business documentation for websites, web applications, and enterprise systems.
• Working knowledge of application development concepts, Application Programming Interfaces (APIs), programming languages, and version control systems.
• Familiarity with application security principles and technical documentation requirements.
• Experience developing business process flows, workflow diagrams, use cases, and user stories.
• Familiarity with technical writing standards, documentation templates, and professional style guides.
• Experience collaborating with software development teams in Agile or traditional project management environments.
• Knowledge of Section 508 accessibility standards and experience developing accessible electronic documentation.

Section 508 Compliance Requirements

• Knowledge of Section 508 of the Rehabilitation Act and applicable federal accessibility standards.
• Ability to develop, review, and maintain electronic documentation that supports accessibility requirements for individuals with disabilities.
• Experience evaluating and formatting Microsoft Word documents, PowerPoint presentations, PDFs, and other digital content for accessibility.
• Familiarity with accessible document structures, including headings, tables, alternative text, reading order, and appropriate formatting.
• Ability to identify accessibility deficiencies and support corrective actions to ensure compliance with applicable federal requirements.

Physical Demands and Work Environment

• Work is primarily performed in a professional office or remote technical environment.
• Requires prolonged periods of sitting, computer use, keyboarding, and reviewing electronic documentation.
• Must be able to communicate effectively through virtual meetings, telephone conversations, and electronic correspondence.
• May occasionally be required to lift or move office equipment and materials weighing up to 15 pounds.
• Must be able to perform essential job functions with or without reasonable accommodation.

Special Requirements

• U.S. Citizenship is required.
• Must successfully complete applicable pre-employment background checks and screening requirements.
• Must have the ability to obtain and maintain the required Government security clearance or Public Trust determination throughout employment, as applicable.
• Must comply with applicable federal contract requirements, company policies, confidentiality standards, and information security procedures.

Equal Employment Opportunity Statement

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Businesses. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

As a tribally owned organization, Quivera Enterprises and its subsidiaries may apply Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law.

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