Social Media Monitor Floater – Part-Time

Part-Time Social Media Monitor Floaters

Enlightened is seeking professional, customer-focused Part-Time Social Media Monitor Floaters to support Airport Operations Center (AOC) activities at JFK Airport and LaGuardia Airport. This part-time role plays an important role in ensuring travelers receive accurate, timely, and professional communication regarding airport operations, travel disruptions, weather events, and customer service inquiries through the airports' social media platforms.

This is a fast-paced operational environment ideal for candidates who thrive under pressure, communicate effectively, and enjoy providing real-time support to the traveling public.

Position Responsibilities

• Provide coverage for scheduled shifts, call-outs, vacations, and operational staffing needs
• Monitor, engage, and respond to customer service-related inquiries through airport social media platforms including X/Twitter, Facebook, Instagram, and WhatsApp
• Monitor daily airport incidents and operational events and provide updates to Airport Operations Center stakeholders as needed
• Assist with communicating airport advisories, service disruptions, traffic conditions, delays, closures, and operational updates to the traveling public
• Serve as a social media liaison during airport emergencies and weather-related events
• Coordinate with airport stakeholders and Port Authority Media to ensure messaging aligns with Port Authority standards
• Maintain effective working relationships with Airport Operations Center partners and stakeholders
• Participate in training related to airport operations, airline operations, terminal operations, traffic management, and customer service procedures

Required Qualifications

• Strong written and verbal communication skills
• Professional and customer service-oriented demeanor
• Ability to multitask and adapt to changing schedules and operational needs
• Strong situational awareness and attention to detail
• Ability to remain calm and professional during high-pressure situations and emergencies
• Flexibility to work different shifts, weekends, and holidays as needed

Education

• High school diploma or equivalent required
• Additional education in communications, public relations, customer service, or a related field is a plus

Experience

• Experience in customer service, social media engagement, communications, airport operations, or related environments preferred
• Experience working in fast-paced operational or public-facing environments is highly desirable

Equal Opportunity Statement

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.