Customer Service Representative/Office Assistant

Customer Service Representative

Lawn Doctor is looking for a friendly, dependable and organized individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working. The ideal candidate for this position has a strong work ethic and confident communication skills as this position revolves around listening to concerns and showing how our services can be a solution. Strong computer skills are also required for this position - training will be provided on our software (Real Green SA5 experience a plus). Actual work experience in the lawn care industry is highly desirable but not required.

The following is a representative list of duties and responsibilities associated with this position:

• Answer inbound calls/texts/emails from customers and potential customers
• Provide professional customer service about our lawn care services
• Makes outbound calls to ensure customer satisfaction and collections
• Help communicate with customers about scheduling, lawn tips, etc.
• Provide estimates, recommend services and assist with sales opportunities
• Assist sales/marketing and scheduling with related customer communications
• Maintain accurate customer information in our system
• Assist with general day-to-day office tasks

This position is more than answering phones. You'll help take care of our current customers, speak with potential new customers, and help keep our day-to-day office running smoothly. If you would like to be a part of a fast-paced, supportive team, we are waiting to hear from you! We offer a competitive salary and benefits. Compensation: $18.00 - $20.00 per hour