IT Service Desk

IT Service Desk

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment. Strong active listening skills Strong customer focus and very personable Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues. Ability to recognize and adapt communications with the customers to a level the customer understands. Strong communication skills both written and verbal – able to fully document all ticket documentation at the time of the call.