External Relations Manager

External Relations Manager

The External Relations Manager advances the mission of North Coast Community Homes (NCCH) by coordinating fundraising operations and cultivating strong connections with donors, community partners, and other supporters. This role manages key administrative systems, fundraising events, and grant-related tracking and documentation. Working with the Chief External Relations Officer and colleagues across NCCH, the Manager helps ensure that external relationships are well-supported, communications are timely, and commitments to funders and partners are met.

Essential Duties and Responsibilities:

• Fundraising Administration: Coordinate donor stewardship and fundraising activities, including acknowledgments, appeals, correspondence, meeting materials, and follow-up communications.
• Database Management: Maintain accurate and confidential donor, and partner information in NCCH's database and related systems.
• Fundraising Event Coordination: Coordinate fundraising events from planning through follow-up, including timelines, registration, vendors, materials, sponsorship logistics, and day-of activities.
• Grant Support and Compliance: Support grant applications, award administration, and reporting by coordinating deadlines, collecting information, and organizing required documentation with relevant staff.

Additional Responsibilities: Support organizational communications and annual reporting as they relate to fundraising, stewardship, and external relations. Perform other related duties as assigned by the Chief External Relations Officer.

Qualifications:

• Bachelor's degree in nonprofit management, business, communications, public relations, or a related field, or equivalent relevant experience.
• Experience coordinating fundraising, donor relations, events, grants administration, or community partnerships.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook; experience with CRM or donor database systems required.
• Strong organizational, project management, writing, and interpersonal skills; ability to manage competing deadlines with accuracy and sound judgment.
• Commitment to confidentiality, collaboration, responsive service, and NCCH's mission of supporting people with disabilities.

Working Conditions:

Primarily an office-based position with regular computer and telephone work. Some evening and weekend availability is required for events and activities. Occasional travel within Northeast Ohio may be required.

Employment at NCCH is at will in accordance with applicable Ohio law. Background checks, which may include criminal, credit, and motor vehicle records, may be conducted for final candidates, as appropriate.