Director of Operations

Director of Operations

Reports To: VP of Operations

Department: Operations

Location: Beachwood, Ohio-primary location (Toledo, Nursing Home Programs, and Future Service Locations as needed)

FLSA Status: Exempt

Position Summary

The Director of Operations is responsible for supporting and executing enterprise operational oversight across multiple behavioral health service lines and locations. This role partners closely with the VP of Operations and executive leadership to ensure operational stability, scalability, compliance, staffing coordination, workflow management, and organizational performance across all assigned programs.

The Director of Operations serves as a key operational leader responsible for driving consistency, accountability, and operational execution across outpatient behavioral health programs, recovery support services, housing operations, nursing home partnerships, and future organizational growth initiatives.

This is a non-clinical leadership role. The Director of Operations does not provide clinical supervision or determine clinical level of care decisions, but works collaboratively with Clinical, Revenue Cycle, Housing, Intake, Human Resources, and Executive Leadership teams to ensure efficient and compliant operational performance across the enterprise.

This position requires the ability to exercise sound independent judgment, make operational decisions autonomously when appropriate, prioritize competing organizational needs, and respond effectively to rapidly changing operational demands across multiple service lines and locations.

This position is designed to support long-term operational leadership continuity across the organization. Responsibilities may expand or shift based on organizational structure, operational needs, leadership transitions, and enterprise growth initiatives.

Essential Responsibilities

• Enterprise Operational Oversight
• Support and oversee daily operational functions across multiple behavioral health programs and service locations
• Assist with operational oversight of outpatient behavioral health clinics, recovery support services, housing operations, nursing home partnerships, and future service expansions
• Ensure operational consistency, accountability, and workflow execution across enterprise locations
• Monitor operational performance, staffing needs, workflow barriers, and service delivery coordination
• Independently identify operational issues and implement timely solutions within the scope of organizational expectations
• Exercise independent decision-making related to operational workflow management, staffing coordination, scheduling adjustments, and day-to-day operational needs
• Assist with development and implementation of operational systems, policies, workflows, and accountability structures
• Identify operational inefficiencies and implement process improvement initiatives
• Support organizational scalability and stabilization efforts

Staffing & Workflow Management

• Oversee operational scheduling processes and staffing coordination across assigned programs
• Monitor staffing coverage, workflow efficiency, transportation coordination, and operational throughput
• Collaborate with department leaders regarding staffing support, scheduling concerns, and operational barriers
• Make operational decisions related to staffing coverage, workflow prioritization, and operational resource allocation when appropriate
• Ensure operational follow-up on workflow disruptions, scheduling gaps, cancellations, and staffing needs
• Support census oversight, operational capacity management, and throughput planning

Interdepartmental Leadership

• Partner collaboratively with Clinical, Housing, Revenue Cycle, Intake, Human Resources, Compliance, and Executive Leadership teams
• Support organizational alignment between operational and clinical departments
• Participate in leadership meetings, operational huddles, and enterprise planning initiatives
• Escalate operational concerns, risks, and barriers appropriately
• Assist with implementation of organizational initiatives, workflow changes, and operational directives
• Utilize critical thinking and independent judgment to support operational problem-solving and organizational decision-making

Compliance & Accountability

• Support operational compliance with company policies, workflows, regulatory standards, and organizational expectations
• Monitor operational accountability measures and ensure timely completion of assigned operational responsibilities
• Assist leadership with KPI tracking, operational reporting, and performance management initiatives
• Support implementation of corrective action plans related to operational performance concerns
• Maintain professionalism, confidentiality, and organizational integrity in all operational activities

Leadership & Organizational Development

• Assist with onboarding, orientation, and operational training initiatives for staff
• Provide operational leadership presence across enterprise locations
• Support leadership development and operational mentoring initiatives
• Assist with operational planning for organizational growth and expansion efforts
• Serve as a developing enterprise operational leader within the organization
• Demonstrate the ability to independently lead operational initiatives and maintain organizational continuity during leadership transitions or operational restructuring

Qualifications

• Minimum of 5 years of experience in healthcare operations, behavioral health operations, substance use disorder treatment, or healthcare leadership required
• Previous operational leadership or multi-site management experience preferred
• Strong understanding of operational workflow management, staffing coordination, and organizational accountability
• Demonstrated ability to make independent operational decisions in a fast-paced healthcare environment
• Ability to manage multiple priorities across multiple service lines and locations
• Strong communication, organizational, and problem-solving skills required
• Experience working within multidisciplinary healthcare environments preferred
• Knowledge of behavioral health operations, recovery services, housing operations, or outpatient treatment environments preferred
• Proficiency in Microsoft Office, scheduling systems, reporting systems, and electronic health records preferred

Core Competencies

• Enterprise operational leadership
• Workflow optimization
• Organizational accountability
• Strategic problem-solving
• Ability to make independent decisions when needed
• Team collaboration
• Communication and conflict resolution
• Operational scalability
• Time management and prioritization
• Leadership development
• Adaptability and change management
• Ability to manage competing operational priorities in a fast-paced environment
• Professional judgment and critical thinking

Physical & Travel Requirements

• Ability to travel regularly between locations as needed
• Ability to work occasional evenings or weekends based on organizational needs
• Ability to move throughout facilities and remain stationary for extended periods as needed

Organizational Structure Statement

This position is intended to support long-term operational leadership continuity across the enterprise. The Director of Operations may assume expanded operational oversight responsibilities based on organizational structure, business needs, leadership transitions, and enterprise growth initiatives.