Field Service Engineer - Additive Manufacturing (Aerosol Jet Technology)
Sign in to saveField Service Engineer
Travel: Approximately 30% (domestic and occasional international)
We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service.
Key Responsibilities
Install, commission, and validate additive manufacturing systems at customer sites
Troubleshoot and resolve issues across mechanical, electrical, and software components
Perform root cause analysis and implement corrective actions
Provide timely customer support via phone, email, and on-site visits
Collaborate with engineering teams to resolve escalated technical issues
Document service activities, findings, and recommendations
Train customers on system operation, maintenance, and best practices
Build and maintain strong customer relationships
Qualifications
Bachelor's degree in Engineering or related field, or equivalent practical experience
2–5 years of experience supporting technical equipment in the field or similar environment
Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred
Working knowledge of integrated systems (mechanical, electrical, and software)
Strong troubleshooting and problem-solving skills
Willingness to travel approximately 30%
Skills & Competencies
Customer-focused with strong communication and interpersonal skills
Ability to diagnose and resolve technical issues in a structured and efficient manner
Comfortable working independently and as part of a cross-functional team
Organized with strong attention to detail and follow-through
Adaptable and eager to learn new technologies
Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus
Why Join Us
This role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.