Member Service Representative I - Woodbury, MN - Oct/Nov 2026

Member Service Representative I

Ideal Credit Union is honored to be recognized by Forbes as one of America’s Best-In-State Credit Unions for the fourth consecutive year. Additionally, Ideal was named a 2025 and 2026 Best Places to Work honoree by the Minneapolis–St. Paul Business Journal. Ideal Credit Union continues to grow larger each year and currently has seven offices located in Blaine, Eagan, Hugo, Inver Grove Heights, North Saint Paul, Stillwater and Woodbury.

Ideal Credit Union is a large Twin Cities credit union with over one billion in assets. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services.

We have an immediate opening for a Member Service Representative I at our Woodbury office.

This individual is responsible for assisting members and potential members with their Credit Union needs, explaining services, setting up new accounts, responding to problems and directing members to the appropriate people. Prior new account, lending and sales experience is preferred; prior credit union experience is helpful. This is a fully on-site position. This individual may be asked to travel to other branch locations for training or to assist as needed.

The hours are as follows as well as other hours as needed (this is a rotating three-week schedule):

Week One

Sunday: OFF

Monday: 8:30 AM - 5:00 PM

Tuesday: OFF

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:45 AM - 12:00 PM

Week One Total Hours: 35.25 Hours

Lunch Breaks for Week One are 30 Minutes Monday, Wednesday, Thursday and Friday.

Week Two

Sunday: OFF

Monday: 8:30 AM - 5:00 PM

Tuesday: OFF

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:45 AM - 12:00 PM

Week Two Total Hours: 35.25 Hours

Week Two Lunch Breaks are 30 Minutes Monday, Wednesday, Thursday and Friday.

Week Three

Sunday: OFF

Monday: 8:30 AM - 5:00 PM

Tuesday: OFF

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: OFF

Week Three Total Hours: 32 Hours

Week Three Lunch Breaks are 30 Minutes Monday, Wednesday, Thursday and Friday.

This is a Grade 7 – Non-exempt, Hourly position with Benefits.

The starting rate of pay is $22.23 - $23.62 per hour.

Excellent benefits including health/dental insurance, personal leave, tuition reimbursement, life insurance and retirement.

Ideal Credit Union is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (651) 747-8910.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.