Content Designer, AI Experiences

Content Designer, AI Experiences

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're looking for a Content Designer, AI Experiences to help shape how users interact with AI-powered capabilities across Bask Health's software platform.

As we explore and develop AI-assisted product experiences, clear communication becomes essential. Users need to understand what an AI feature can do, what information it uses, when its output may be incomplete, and which decisions remain their responsibility.

As a Content Designer, AI Experiences, you'll design the language and conversational patterns that make AI-powered functionality understandable, useful, and appropriately transparent.

This is a hands-on product content role combining UX writing, conversational design, interaction design, content strategy, and cross-functional product development. You'll work with product designers, product managers, engineers, and AI-focused technical teams to create content for AI-assisted workflows.

Your work may include AI-powered assistants, suggested actions, generated summaries, guided configuration experiences, automated recommendations, and other intelligent product capabilities as they are developed and approved.

You'll help define how AI features introduce themselves, explain their capabilities, ask for information, present results, communicate uncertainty, and guide users toward appropriate next steps.

You'll also design content for situations where AI cannot complete a task, produces an incomplete result, needs clarification, or requires human review. These experiences should help users understand what happened without creating unnecessary confusion or implying capabilities the system does not have.

A major part of this role will involve creating clear boundaries between AI assistance and user decisions. You'll help design messaging that distinguishes suggestions from completed actions, makes important limitations visible, and supports review before consequential changes.

Because Bask operates in healthcare-related environments, you'll need to pay particular attention to privacy, accuracy, and appropriate clinical boundaries. You'll collaborate with relevant stakeholders to ensure AI-related content does not misrepresent medical authority, treatment eligibility, or actions requiring authorized human oversight.

You'll participate throughout the product development process, from early concept exploration and prototype writing through usability testing, implementation, and iteration.

You'll also contribute to reusable AI content patterns, including response structures, clarification prompts, confirmation language, error states, and disclosure guidelines.

You'll use user research, usability feedback, and available product data to evaluate whether people understand AI-generated content and can successfully complete their tasks.

We're looking for someone who enjoys solving new product communication challenges, understands the importance of responsible AI interactions, and can translate technically complex functionality into straightforward, useful experiences.