Senior Contract Operations Analyst (Medical Nutrition Sales)

Senior Contract Operations Analyst (Medical Nutrition Sales)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Summary: The Senior Contract Operations Analyst (Medical Nutrition Sales) will lead the development, execution and continuous improvement of customer and contract compliance programs across both the Medical Nutrition and Atrium Sales teams. This role serves as a strategic partner to Sales Leadership, Contract Operations, Pricing, Finance, Legal and Customer Membership teams to drive contract adherence, reduce revenue leakage risk, improve customer and contract performance, and support profitable growth. The Senior Analyst also independently manages complex compliance initiatives, develops and owns reporting and analytics that influence business decisions, identifies opportunities for process optimization and leads cross-functional projects to enhance compliance effectiveness through digital, analytical, as well as AI-enabled solutions. This is a hybrid-based opportunity that can be located in either Bridgewater, NJ or Eden Prairie, MN.

Responsibilities:

• Lead customer contract compliance strategy, monitoring programs, and remediation efforts across Medical Nutrition customers.
• Develop and manage comprehensive contract compliance reporting, scorecards, dashboards, and KPIs used by Sales Leadership and senior management to assess customer and contract performance.
• Analyze compliance trends, customer purchasing behaviors, and contract performance to identify risks, opportunities, and actionable business insights.
• Offer and execute strategic recommendations to leaders to improve customer and contract performance.
• Serve as the primary subject matter expert for Medical Nutrition contract compliance processes, methodologies, reporting, and governance.
• Establish and maintain governance around contract & customer compliance.
• Lead cross-functional initiatives focused on improving compliance performance, contract effectiveness, and operational efficiency.
• Partner with Sales, Pricing, Finance, Legal, Chargebacks, Memberships, and Customer teams to address compliance issues and implement sustainable solutions.
• Identify revenue leakage risks and recommend corrective actions to improve contract performance and financial outcomes.
• Develop and implement new compliance processes, controls, standards, and operating procedures that improve organizational effectiveness.
• Drive digital transformation initiatives utilizing Power BI, AI-enabled analytics, automation tools, and emerging technologies to enhance compliance visibility and decision-making.
• Lead compliance-related projects from concept through implementation, including stakeholder engagement, solution design, testing, training, and adoption.
• Provide guidance, coaching, and expertise to cross-functional stakeholders regarding compliance programs, customer commitments, and contract interpretation.
• Present compliance performance, risk assessments, and strategic recommendations to leadership teams.
• Continuously evaluate existing processes and implement improvements that increase scalability, efficiency, transparency, and customer accountability.

Requirements:

• Bachelor's degree in Business Administration, Finance, Data Analytics, Supply Chain and/or in a related field required.
• 5+ years of professional work experience in Contract or Sales Operations, Compliance, Finance/Accounting, Analytics and/or in a related field required.
• Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) and also in MS Power Tools including MS Power Automate and Power BI.
• Must have excellent communication (oral and written), presentation, organizational and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Strong Project Management skills and mindset are required.
• Current or prior experience driving and executing automation enhancements is required.
• Ability to lead through change management and business transformation.
• Current or prior experience working with SAP and/or Veeva is a plus.
• Willing and able to travel up to 10% based on the needs of the team and the business.