Implementation Consultant

Implementation Consultant

LiveRamp is shaping the future of responsible data collaboration between the world's leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide.

As an Implementation Consultant, you will lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. You will work cross-functionally with Product, Engineering, Customer Success, Sales, and Support teams to deliver projects on time, within scope, and with a high standard of quality.

This role requires strong project management capabilities, exceptional stakeholder management, excellent communication skills, and hands-on experience managing complex SaaS implementations from initiation through production go-live.

Customer Implementation & Delivery

• Manage the complete SaaS deployment lifecycle for enterprise clients, from initial kickoff through final production.
• Formulate comprehensive rollout strategies, including project timelines, critical milestones, risk mitigation, and resource planning.
• Lead launch meetings to define project scope, governance structures, success metrics, and manage stakeholder objectives.
• Execute high-quality delivery across multiple simultaneous customer engagements. Liaise with clients to capture, confirm, and archive both business and technical specifications.
• Convert complex business needs into actionable configuration steps and implementation roadmaps.
• Guarantee that all project artifacts satisfy established quality benchmarks and deadline commitments.
• Oversee project interdependencies and resolve any obstacles to successful platform adoption.
• Direct production readiness assessments and supervise client go-live procedures.
• Perform project wrap-up evaluations and facilitate seamless handoffs to Support and Customer Success teams.

Project Management

• Take ownership of project scope, scheduling, budgeting, risk identification, and change management processes.
• Monitor project health using standard methodologies and transparent reporting tools.
• Spot potential project threats early to apply effective preventative measures.
• Bring urgent matters to leadership attention along with proposed resolution paths.
• Ensure implementation documentation is updated and accurate throughout the project life cycle.
• Organize routine status updates for both internal teams and external partners.
• Update implementation trackers and provide precise visibility into project advancement.

Cross-functional Collaboration

• Partner with Product teams to convey customer requirements and suggest platform enhancements.
• Collaborate with Engineering to align on technical prerequisites and release cycles.
• Consult with Solution Architects to confirm the viability of proposed technical designs.
• Sync with Customer Success Managers to guarantee a frictionless post-implementation experience.
• Engage with Sales during project initiation to confirm implementation preparedness.
• Jointly establish operational readiness with Support teams prior to client launch.

Customer Stakeholder Management

• Act as the primary point of contact for all implementation-related client communications.
• Cultivate reliable partnerships with client project leads and executive sponsors.
• Deliver prompt updates regarding project risks, milestones, and pending actions.
• Lead sessions to facilitate decision-making and secure necessary client sign-offs.
• Maintain alignment of customer expectations throughout the onboarding journey.
• Encourage client adoption by sharing implementation expertise and industry best practices.

Process Excellence

• Refine and enhance delivery frameworks, playbooks, templates, and standard protocols.
• Uncover ways to boost delivery speed and streamline implementation workflows.
• Unified implementation records and shared knowledge assets.
• Participate in initiatives aimed at continuous improvement for the implementation team.
• Document insights from completed projects to inform and improve future engagements.

Quality & Compliance

• Verify that all deployment tasks adhere to internal privacy, security, and regulatory standards.
• Audit delivery quality prior to handoff for customer use.
• Confirm the presence of exhaustive documentation for every delivery project.
• Uphold strict adherence to established project governance protocols.

Success Milestones: Within 6 Months

• Competently direct several full-cycle SaaS deployments with minimal guidance.
• Ensure at least 90% of assigned engagements meet their target completion dates.
• Establish robust partnerships with Product, Engineering, and Customer Success stakeholders.
• Show mastery of delivery frameworks, governance standards, and project tools.
• Keep implementation records current and comprehensive for all projects.
• Receive commendable feedback from clients regarding their onboarding experience.

Within 12 Months

• Manage extensive and multifaceted enterprise implementation programs autonomously.
• Consistently hit delivery milestones across a portfolio of concurrent engagements.
• Shorten onboarding cycles by implementing workflow efficiencies.
• Guide new team members in mastering delivery best practices.
• Achieve tangible gains in client satisfaction during the implementation phase.
• Serve as a reliable consultant for both internal teams and customer partners.

Within 18 Months

• Direct high-stakes implementation efforts across various global regions or business segments.
• Lead the charge on standardizing delivery processes and driving operational excellence.
• Add value to the implementation framework and internal best practice repositories.
• Optimize delivery predictability and client happiness through data-driven process changes.
• Assist leadership in strategic planning, resource modeling, and delivery roadmaps.

Measures of Success

• Ratio of projects completed within the originally committed timeframes.
• Customer sentiment scores specifically related to the implementation journey.
• Volume of successful live production environments launched.
• Frequency and severity of project delays or stakeholder escalations.
• Delivery quality indicators, such as post-launch issue frequency.
• Quality and thoroughness of project-related documentation.
• Satisfaction levels reported by both external and internal project stakeholders.
• Smoothness of project transitions to Customer Success without lingering issues.
• Impact on overall implementation efficiency and process improvements.

About you

• A degree in Computer Science, Engineering, Business Administration, or a technically relevant discipline.
• A background in overseeing the full deployment lifecycle of enterprise-level SaaS solutions.
• Successful track record of managing client-facing projects from initial kickoff through production sign-off.
• Capacity to configure, test, and verify complex platform workflows that align with unique business needs.
• Proficiency in project scheduling, risk identification, change management, and transparent stakeholder reporting.
• Skill in synchronizing efforts across Product, Engineering, Success, and Support teams.
• Exceptional communication capabilities with a mastery of professional English.
• Ability to direct a portfolio of simultaneous customer engagements while upholding deadline commitments.
• Superior skills in crafting implementation artifacts, delivering presentations, and managing client interactions.
• Experience capturing business prerequisites and converting them into technical configurations and roadmaps.
• Familiarity with standard project management methodologies and tracking software.
• Strong analytical mindset for diagnosing and resolving complex implementation obstacles.
• Competence in maintaining alignment of expectations while securing project scope and quality benchmarks.
• Commitment to our hybrid collaboration model, requiring office attendance at least three (3) days weekly.

Preferred Skills

• Project Management certification (PMP, PRINCE2, Agile, Scrum, or equivalent).
• Experience implementing customer data, marketing technology, advertising technology, cloud platforms, or enterprise SaaS products.
• Experience working with enterprise customers across global markets.
• Familiarity with API integrations, data onboarding, cloud technologies, or system integrations.
• Experience with Jira, Confluence, Microsoft Project, Smartsheet, Asana, or similar project management tools.
• Experience working in Agile delivery environments.
• Knowledge of customer onboarding methodologies and change management practices. Experience preparing executive-level project reports and presentations.

The approximate annual base compensation range is $61,500 to $90,000. The