Administrative Assistant

Administrative Assistant

Salary Range: $27,040 to $31,200

Locations: Minneapolis, MN; Little Rock, AR; Worcester, MA; Charlotte, NC; Denver, CO; Houston, TX; Miami, FL; Los Angeles, CA

Benefits: Excellent single/family health, vision and dental with 70% employer contribution & 401K.

Executive Summary:

With more than 25 years on the front lines of the battle for economic justice, the Neighborhood Assistance Corporation of America (NACA) fights on behalf of working people against predatory lending practices, and ensures that its Members can build strong, stable neighborhoods through affordable homeownership. NACA is a high-profile organization with over two million Members and a tremendous track record of success assisting hundreds of thousands of homeowners and homebuyers (“Members”). NACA has set the national standard for assisting low to moderate income people to achieve the dream of affordable homeownership. NACA is growing its local offices nationwide and significantly increasing the number of people and communities it serves with its extraordinary mortgage programs.

Job Responsibilities:

• Customer Service: Administer Member appointments, waiting list and confirmations (purchase counseling and HBW attendance). Answer the phone, welcome Members, and address Member issues and questions to ensure outstanding customer service. Demonstrate knowledge of NACA’s programs to encourage participation and support of NACA’s programs and mission.
• Volunteer: Administer volunteer participation by NACA Members and others.
• Policy Administration: Process new hires. Communicate and reinforce NACA policies and procedures and monitor adherence. Maintain a professional and positive work environment while remaining alert to potential risks.
• Office Logistics: Monitor and order supplies. Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.
• HBW Attendance Forms: Complete data entry within 72 hours after the workshop.

Core Competencies and Skills:

• Communication: Works effectively with Members and NACA staff with ability to communicate effectively verbally and in writing – with the utmost sensitivity to confidentiality and a “need to know” work ethic. Is an educator who appropriately persuades and influences, and who readily shares information or knowledge needed by others.
• Organizational Skills: Able to prioritize, schedule and handle a fast-paced, challenging workload. Keeps multiple tasks moving toward completion including working with tickler lists and other electronic reporting and tracking mechanisms.
• Professional Skills: Detail oriented and well organized, ability to work under pressure, ability to work independently with only general supervision, and strong problem-solving skills. Understanding of his/her own strengths and weaknesses as well as when to seek assistance.
• Professionalism: Demonstrates professionalism internally and externally. Adheres to direction as presented by management, performs all job duties as assigned, adjusts to changes on short notice, works diligently to achieve goals, takes responsibility for own actions/work product, and implements plans for self-improvement.
• Customer Service: Provides effective solutions and follow-up with Members and others. Has a highly developed sense of integrity and commitment to customer satisfaction, as well as strong interpersonal skills, to provide top-level customer focused services at all times. Able to understand, anticipate and address customer needs and handle customer concerns in a sensitive and professional manner.
• Time Management: Arrives ready to work at the scheduled hour, uses time effectively, does not procrastinate or avoids tasks, and completes assigned duties within specified time limits in an accurate manner.
• Positive Leadership: Leads and influences others by example. Takes pride in his/her job, open to new ideas, and demonstrates a “can do” attitude particularly when challenged by obstacles. Creates and supports a positive work environment.
• Computer Skills: Strong data entry and typing skills with ability to work with NACA’s software to accurately complete documentation and data entry for efficient and paperless counseling.
• Mission Driven: Energy and enthusiasm for NACA’s mission of affordable home ownership for all, addressing mortgage discrimination and fighting for economic justice. Willing and able to participate in NACA’s aggressive advocacy campaigns and activities.

Hours:

A typical work day is 8:30 a.m. to 5:30 p.m. weekdays, plus some weekends. The AA may be required to work increased hours, subject to NACA’s discretion.

Compensation:

The salary range is between $27,040 and $31,200 based on a determined hourly rate plus overtime, with consideration of experience.

Job Qualifications:

• Education: Bachelor’s or Associate’s degree – Preferred
• High School Graduate or Equivalency – Required
• Mortgage and/or real estate courses - Preferred

• Experience:
• Two (2+) years of Administrative experience required

• Skills and Attributes:
• Energy and enthusiasm for NACA’s mission
• Strong customer service skills.
• Strong organizational skills.
• Problem-solving abilities.
• Ability to work under pressure.
• Ability to work independently with minimal supervision.
• Ability to speak languages other than English a plus. NACA strongly encourages applications from minority and bilingual candidates