UX Writer, Product Experience

UX Writer, Product Experience

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

We're looking for a UX Writer, Product Experience to help create clear, consistent, and intuitive language across Bask Health's software platform. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses. Our platform brings together merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a UX Writer, you'll help people understand how to use these tools through thoughtful, concise, and practical interface language. This is a hands-on product writing role focused on the words people encounter while using software. You'll work on navigation labels, buttons, onboarding instructions, form guidance, tooltips, notifications, error messages, confirmation screens, and other interface content that helps users complete tasks. Your work will span merchant-facing and patient-facing experiences. Merchants need clear instructions for configuring storefronts, managing products, and operating their businesses, while patients need understandable guidance as they complete questionnaires, navigate checkout, and interact with digital healthcare experiences.

You'll collaborate closely with product designers, product managers, engineers, and content designers to understand how features work and ensure the language within those features is useful, accurate, and consistent. Rather than simply editing copy after a feature has been designed, you'll participate throughout the product development process. You'll review prototypes, identify confusing interactions, recommend improvements, and help teams make decisions about how information should be communicated. You'll also help maintain consistent terminology and tone across the platform. As Bask continues developing new features, you'll contribute to writing guidelines and reusable interface patterns that make product experiences feel connected. Because Bask operates in healthcare-related environments, clarity and accuracy are especially important. You'll work with appropriate subject matter experts when content involves clinical or pharmacy-related processes, ensuring that language reflects approved functionality and avoids misleading or unsupported claims. You'll use usability feedback, research findings, and product observations to improve existing interface language and identify opportunities to reduce confusion. We're looking for someone who enjoys making complicated software easier to understand, has strong attention to detail, and knows how to write concise product content that helps users take the right next step.